Customer Success Manager

Austin, Texas

True ValueHub is a AI native B2B SaaS solution for manufacturing companies. We help manufacturing companies save costs on direct material procurement. Our AI engine provides visibility into the true cost of manufacturing products and components globally, and reduces sourcing cycle time and new product introduction time to market. We provide detailed total landed cost insights for buyers and suppliers and a secure collaboration platform. Our award-winning technology has been rated as a leading solution in our segment.

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We are seeking a passionate and driven Client Success Manager with prior experience in manufacturing supply chain and B2B SaaS software to join our entrepreneurial team, to become a true partner to our clients on their journey of adopting our new technology. A Client Success Manager will be responsible for our clients’ success and satisfaction with our costing solution, for providing support, for maximizing usage/utilization, for driving product improvements based on clients’ feedback, and, ultimately, for client retention.

Responsibilities

Develop and maintain strong relationships with clients to understand their specific needs, challenges, and objectives.
Onboard new clients, ensuring a smooth transition and comprehensive understanding of our product application.
Act as a primary point of contact for client inquiries, concerns, and support, providing timely and effective resolutions.
Proactively monitor client usage and engagement with the platform to assess satisfaction levels, gather feedback, and address any issues or roadblocks.
Advocate for client needs, communicate with Product Development team and contribute to product enhancements.
Integrate digital adoption tools, create and maintain documentation and resources to support client education and self-service.

Requirements

Bachelor’s Degree in Marketing, Computer Science, Engineering or a related field. 5 years of experience in a client-facing role within manufacturing supply chain and B2B SaaS software, preferably in Client Success, Account Management, or Client Services.
Successful track record in attaining client satisfaction and proven ability to convert client relationships to revenue, through upselling/cross-selling of technology or value-add services.
Excellent communication and interpersonal skills with the ability to build strong rapport with clients.
Strong problem-solving abilities and a proactive mindset to anticipate and address client needs within their manufacturing supply chain.
Experience working in a fast-paced, dynamic environment, managing multiple priorities and deadlines.
Proficiency in CRM software (e.g., Salesforce, HubSpot) and other relevant tools within the supply chain and manufacturing technology sectors.

We value

Positive energy and excitement for working in a startup environment
Independence and ability to initiate, lead and complete projects on time with minimal guidance
Ability to balance multiple projects and prioritize effectively.
Familiarity with data analytics, machine learning, or artificial intelligence.

Apply Here

True ValueHub is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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Customer Success Manager

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